Shipping policy
Shipping and Returns
Shipping
We offer free UPS ground shipping anywhere in the USA for orders over $150.
If you want to expedite your order during the checkout process, you can opt for 3-Day Select, 2nd Day Air, or Next Day Air. The associated costs for the upgraded shipping options are automatically calculated based on the weight of your order and your shipping address.
All orders are processed within 24-48 hours .
Once your order has been processed, you will receive an email with your UPS tracking information. If you ever have any issues with the delivery of your order, please call us or contact us at orders@zemalingerie.com
Online Return & Exchange Policy
We appreciate your business and loyalty. If, for whatever reason, your items were not to satisfaction, we will happily work with you to exchange your items, issue a store credit or refund the credit card that was used for the payment. Please allow 3 to 5 business days for the refund to appear on your card.
Please click the link below to start your return
You have 14 days from date of arrival to make your return.
All items must be in their original packaging with all original tags.
If they appear to have been worn, damaged, soiled or washed, they will be returned to the sender at the purchaser’s expense.
Any body products found on any item will be deemed damaged and returned to sender at purchaser’s expense. This includes, and is not limited to perfume, body cream, deodorant, sweat, oil(s), and or any other product.
Please note that some of our international customers have been assessed tariffs by their country’s customs agency. If you are assessed a tariff on your order, the cost will need to be incurred by you.
ALL ITEMS BOUGHT WITH STORE CREDIT ARE FINAL SALE